Return Policy
  1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on FeniBazar app or website. Return request must be raised within 3 days from the date of delivery.
  2. For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims, please view our Warranty Policy .
  3. For selected categories, we accept a change of mind. Please refer to the section below on Return Policy for Category for more information.

Valid reasons to return an item

  1. Delivered product is damaged (ie physically destroyed or broken) / defective (eg unable to switch on)
  2. Delivered product is incomplete (ie has missing items and / or accessories)
  3. Delivered product is incorrect (ie wrong product / size / color, fake item, or expired)
  4. Delivered product does not match product description or picture (ie product not as advertised)
  5. Delivered product does not fit. (ie size is unsuitable)

Returns Policy for Category

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items .

Phones and Tablets

Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories Change of Mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on FeniBazar’s assessment. Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with FeniBazar if the device is dead on arrival (ie does not switch on completely). If the mobile phone has already been activated *, please contact the seller or brand warranty provider directly for information regarding the manufacturer’s warranty. * Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.

Fashion

Clothing, Apparel, Sunglasses, Shoes & Accessories Change of mind is applicable for return and refund If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on FeniBazar’s assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers.

Bags, Eyewear, Jewelery, Watches, Women’s Intimate Apparel & Men’s Innerwear. Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on FeniBazar’s assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers. Items that are non-returnable: All custom-made items, Fine Jewelery (gold, diamonds, gems etc.)

Beauty & Health

Makeup, Fragnance, Moisturizers, Creams, Scrubs, Oils, Bath & Body Accessories, Personal Care & Health, Sexual Wellness, Shape wear, Food Supplements Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on FeniBazar’s assessment. Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller / manufacturer. Items that are non-returnable: All types of Beauty Services

Appliances

Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on FeniBazar’s assessment. Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller / manufacturer.

Computing & Gaming

Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headphones, Speakers, Consoles & PC / Video Games, Gaming Consoles & Accessories, Software CDs Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on FeniBazar’s assessment. Note: We do not accept returns for any used items. For laptops with brand warranty, FeniBazar will only accept returns if the device is dead on arrival (ie does not switch on completely). Once the brand seal has been opened or removed, please contact the seller or brand warranty provider directly for information regarding the manufacturer’s warranty. Items that are non-returnable: All software products that are labeled as non-returnable on their product details page Note: For any software-related technical issues or installation issues, please contact the brand warranty provider directly for information regarding the manufacturer’s warranty.

TVs, Audios & Cameras

Televisions, Headphones, Speakers, Cameras, Drones, Lenses, Flashes, Filters, Microphones, Video Glasses, Remote Controllers, Musical Instruments, Audio & Entertainment Equipments, Portable Players, Other Accessories Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on FeniBazar’s assessment. Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller / manufacturer. Items that are non-returnable: Movies, TV Series & Music voucher or services

Home & Living

Bedding & Bath, Furniture & Lighting, Kitchen & Dining, Home Décor, Home Improvements, Household & Home Storage Supplies, Lawn & Garden, Other Accessories Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on FeniBazar’s assessment. Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty . Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller / manufacturer. Items that are non-returnable: Any custom-made items

Sports & Travel

Clothing, Apparel, Shoes & Sunglasses Change of mind is applicable for return and refund (excluding non-FeniBazarMall items shipped from overseas). If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on FeniBazar’s assessment. For overseas products, please refer to the product page to check the applicable return reasons.

Bags & Luggage, Sport Watches, Team & Racket Sports, Dance & Gymnastics, Exercise & Fitness, Sports Nutrition & Supplements, Outdoor Equipment, Fitness & Other Sports Equipment Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on FeniBazar’s assessment. For overseas products, please refer to the product page to check the applicable return reasons. Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller / manufacturer.

Baby, Toys & Kids

Clothing, Apparel, Sunglasses, Shoes & Accessories Change of mind is applicable for return and refund (excluding non-FeniBazarMall items shipped from overseas). If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on FeniBazar’s assessment.

Toys & Games, Baby Care & Hygiene, Baby Gear, Diapers &Potties, Feeding & Nursing Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on FeniBazar’s assessment. Note: For device-related issues after usage or expiration of return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller / manufacturer.

Grocer’s Shop

Bakery, Beverages, Baking & Cooking, Cigars & Cigarettes, Dairy, Packaged Foods, Party Accessories, Snacks, Meat & Seafood, Fruits & Vegetables Change of mind is not applicable for return and refund. If the item received is expired, damaged, defective, incorrect, or incomplete, a refund will be issued based on FeniBazar’s assessment.

Digital Goods

Non-returnable

Other Categories

Books & Stationery Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on FeniBazar’s assessment.

Pet Supplies Change of mind is not applicable for return and refund. If the item received is expired, damaged, defective, incorrect, or incomplete, a refund will be issued based on FeniBazar’s assessment.

Automotive & Motorcycles Accessories and Others Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on FeniBazar’s assessment. Items that are non-returnable: Any types of vehicles (cars, bikes etc.), Installation Services

Medical & Industrial Equipment Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on FeniBazar’s assessment.

Tools, DIY & Outdoor Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on FeniBazar’s assessment.

Laundry & Cleaning Change of mind is not applicable for return and refund. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on FeniBazar’s assessment.

Conditions for Returns

  1. The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.
  • The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.
  • The product must be returned in the original and undamaged manufacturer’s packaging / box. If the product was delivered in FeniBazar packaging / box, the same packaging / box should be returned. Do not put tape or stickers directly on the manufacturer’s packaging / box.

Non-Returnable Items

Please note that selected items sold on FeniBazar are not eligible for return. Below you find a consolidated list of all non-returnable items.

Category

Non-Returnable Items

Fashion

Custom made items, women’s intimate apparel and men’s innerwear cannot be returned

TVs, Audio & Cameras

Movies and Music cannot be returned

Computing & Gaming

All software products that are labeled as non-returnable on their product detail pages

Home & Living

Custom made items cannot be returned

Beauty & Health

All items in this category, except for hair removal and other electronical items

Masher Bazar

All items in this category are non-returnable

Grocer’s Shop

All items in this category

Digital Goods

Digital goods are any goods which are stored, delivered and used in its electronic format. All items in this category are non-returnable once purchased and delivered, unless it is of satisfactory quality, fit for a particular purpose and as described by the seller.

If you have received a non-returnable item that is defective / damaged or incorrect / incomplete, please contact us within 3 days of delivery.


NOTE: It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience / delay in your return process.

If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

Note: If your return request has been rejected, the item will be delivered back to you between 6-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.